Terms of Service

Agreement

These terms are between [Operator legal name required] (DoneAsk) and the person or business creating an account. You must be at least 18 and authorized to act for the business. By creating an account you accept these terms and our Data Processing Agreement.

What DoneAsk does

Chino is DoneAsk’s follow-up assistant. You set up your business, choose who sends customer messages and choose a review destination. In manual mode, Chino prepares a message and you send it through WhatsApp. With an enabled connected service, Chino can receive job details through WhatsApp, contact eligible customers and record replies. Automatic messaging is currently limited to internal test accounts. The temporary Baileys test connection is not official Meta infrastructure; public production messaging requires the official WhatsApp Business connection.

DoneAsk does not publish reviews on a customer’s behalf, guarantee a rating or guarantee that any customer will leave a review. Sending, delivery, replies and review-link visits are separate events; only observed events are recorded.

Your responsibilities

• Use accurate business details and only supply customer information needed for a genuine follow-up.
• Get permission for WhatsApp follow-ups before sharing customer details. Keep evidence and honor STOP and other opt-out requests.
• Ask for honest reviews without filtering customers by sentiment, discouraging criticism, offering incentives or requesting fake reviews.
• Do not include sensitive health, identity, payment-card or children’s information in job notes or messages.
• Protect your account and follow applicable law and the rules of WhatsApp and the review destination.

Trial and subscription

The DoneAsk plan is 7 days free from the date your business account is created, then US$10 per month for one business account. Paid activation requires your approval in PayPal. The checkout states when billing begins and any applicable taxes. After approval, the subscription renews monthly until canceled. You can cancel future renewals in Settings or through PayPal. Cancellation does not itself refund charges already made; mandatory refund and consumer rights still apply. Contact [Privacy email required] about billing problems.

Checkout must remain unavailable until the operator, payment credentials and production service are ready. Internal testing does not require purchasing a subscription.

Availability and account closure

Generated messages and feedback categories may contain mistakes. Review information that needs your attention. The service may be interrupted, particularly during testing. We may suspend misuse, spam or activity that threatens security or violates these terms. You can delete your account in Settings; cancel an active subscription before deletion so future charges stop.

Legal rights and contact

Nothing in these terms excludes rights that cannot legally be excluded. Contact [Privacy email required]. Operator identity, address, tax treatment and final jurisdiction-specific terms require completion before accepting paying customers. We will communicate material changes before they take effect where practical or legally required.